Weekends Customer Service Advisor

Customer Support Specialist -German Speaking I am looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services. Job functions:

• Speaking to both customers and clients to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Helping customers via calls, emails, community posts and live chat.
• Use a positive personality and experience, not a script
• Assisting customers with their technical and software related problems
• Configuring and installing software over the phone at restaurant locations
• Know limitations and when to should ask for advice
• Own the resolution to the problem; don't leave the customer hanging
• Accurately and efficiently log all contacts in our CRM (Salesforce)
• Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback

About You:

• Fluent to a native level in: German
• Fluent level of English
• Open to work on weekends if need be
• Interpersonal skills, and passion for providing excellent customer service
• Strong communication skills: active listening, writing/typing, informal communication
• Restaurant/ Hospitality experience is an added bonus.
• At least one years experience providing customer support would be ideal - preferably in a software support environment
• Knowledge of current Microsoft Windows operating systems
• Knowledge of iOS and Apple Hardware
• Experience with the use of support desk tools like Salesforce, Communities, live chat would be great

To add multiple emails please separate with a comma (,) You're about to be taken to the employer's website to complete your application. Please either log in, or enter your name and email address before we re-direct you Registered Successfully!!!. We have sent you a confirmation email to your email address. Apply close You must sign in / sign up to save or apply to job opportunities. Expand the list by clicking the grey arrow and select your individual fluent language skills Western European Languages Basque Catalan Dutch English Flemish French Gaelic German Greek Italian Luxembourgish Maltese Portuguese Portuguese (Brazilian) Spanish Swiss German Turkish Welsh Nordic Languages Danish Finnish Icelandic Norwegian Swedish Eastern European Languages Albanian Armenian Azeri Belarusian Bosnian Bulgarian Chechen Croatian Czech Estonian Georgian Hungarian Kosovan Latvian Lithuanian Macedonian Moldovan Polish Romanian Russian Serbian Slovak Slovenian Ukrainian Asian Languages Bahasa Cantonese Cebuano Hokkien Ilocano Indonesian Japanese Korean Malay Mandarin Mongolian Nepali Pilipino Sinhalese Tagalog Thai Vietnamese Indian Languages Baluchi Bengali Brahui Gujarati Hindi Malayalam Mirpuri Pahari Punjabi Sylheti Tamil Urdu Kannada Middle East Languages Arabic Dari Farsi Gulf States Arabic Hebrew Iranian Iraqi Arabic Kurdish Kurdish-Arabic Kurdish-Sorani Pashto Persian Sorani Syrian Turkmen African Languages Afar Afrikaans Akan Amharic Bambara Bata Bemba Berber Hassaniyya Hausa Igbo Ilongo Kinyarwanda Krio Lingala Somali Sotho-Sesotho Swahili Tamasheq Tigrinya Xhosa Yoruba Zulu Other Languages Latin Sign Language Tetum Are you eligible to work in the UK/EU ? I would like to receive updates from Multilingualvacancies. I have read and accepted the Multilingualvacancies Terms & Conditions .