Live Chat Manager - Work from home

Job Description: As a Live Chat Manager at Computer Sciences, you will be responsible for overseeing and managing the company's live chat support operations. This role will require you to work from home on a part-time basis, providing support to customers in a timely and efficient manner. Your responsibilities will include but are not limited to:

- Managing a team of live chat agents to ensure exceptional customer service is provided - Monitoring and analyzing live chat interactions to identify trends and opportunities for improvement - Developing and implementing strategies to enhance the overall live chat experience for customers - Collaborating with other departments to resolve customer issues and improve processes - Training new agents on live chat procedures and protocols - Reporting on key performance metrics and providing actionable insights for continuous improvement - Maintaining a high level of professionalism and customer satisfaction in all interactions

Requirements: - 5 years of experience in customer service or a related field - Motivated and resourceful personality traits - Strong critical thinking and strategic planning skills - Excellent communication and problem-solving abilities - Proven leadership experience in a fast-paced environment - Ability to work independently and manage multiple tasks simultaneously - Proficient in using live chat software and other customer service tools - Ability to work remotely and manage a distributed team effectively

Benefits: - Gym membership - Employee discounts - Remote work flexibility

Working Environment: At Computer Sciences, we strive to create an environment where technology is harnessed to drive innovation and efficiency. As a Live Chat Manager, you will have the opportunity to work in a dynamic and collaborative team setting, where your contributions will be valued and recognized.

Equal Opportunity Statement: Computer Sciences is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified individuals are encouraged to apply.

Deadline to apply: 2024-05-29

If you meet the requirements and are excited about the prospect of working from home as a Live Chat Manager at Computer Sciences, we encourage you to submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.