Customer Service Assistant

Job Description:

Sempra Energy is seeking a part-time Customer Service Assistant to join our team in London, England. As an Associate Level position, the ideal candidate will have 3 years of experience in customer service roles and possess a resourceful and driven personality. Additionally, the successful candidate will exhibit strong soft skills in persuasion and leadership.

Responsibilities: 1. Provide exceptional customer service to both internal and external clients. 2. Assist customers with inquiries, issues, and complaints in a timely and professional manner. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Maintain accurate records of customer interactions and transactions. 6. Identify opportunities to upsell or cross-sell products and services. 7. Participate in training and professional development opportunities to enhance skills and knowledge. 8. Comply with company policies and procedures to ensure customer satisfaction and retention.

Requirements: 1. 3 years of experience in a customer service role. 2. Resourceful and driven personality. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and CRM software. 6. Strong organizational and multitasking abilities. 7. Bachelor's degree in business or a related field preferred. 8. Soft skills in persuasion and leadership.

Benefits: 1. Company transportation. 2. Training and professional development opportunities. 3. Travel and spending expenses.

Working Environment: At Sempra Energy, we encourage a culture of ongoing learning and development for personal and professional growth. We foster a collaborative and inclusive work environment where employees are valued and supported.

Equal Opportunity Statement: Sempra Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to recruiting, hiring, and promoting qualified individuals regardless of background or identity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.