Remote Client Support Manager

Job Description:

Twenty-First Century Fox is seeking a dynamic and experienced Remote Client Support Manager to join our team in London, England, UK. As a part-time Associate Level position, the successful candidate will have at least 5 years of experience in client support or a related field.

Responsibilities: 1. Manage and oversee remote client support operations, ensuring high-quality service delivery. 2. Collaborate with internal teams to optimize client support processes and procedures. 3. Develop and maintain client relationships through proactive communication and problem-solving. 4. Analyze client feedback and data to identify trends and opportunities for improvement. 5. Provide technical support and guidance to clients using company products and services. 6. Train and mentor junior client support staff to ensure consistent service delivery. 7. Monitor and report on key performance indicators related to client support activities. 8. Stay up-to-date on industry trends and technologies to continuously improve client support strategies.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Proven experience in client support or a similar role, preferably in a remote setting. 3. Strong communication and interpersonal skills. 4. Ability to multitask and prioritize under pressure. 5. Hardworking and adaptable nature to thrive in a fast-paced environment. 6. Cooperative attitude and willingness to collaborate with team members. 7. Ability to work independently and take initiative to solve problems. 8. Experience with CRM software and other client support tools. 9. Equal opportunity statement: Twenty-First Century Fox is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits: 1. Paid sick leave 2. Company equipment provided 3. Free accommodation for business trips

Working Environment: At Twenty-First Century Fox, we believe in creating a supportive and inclusive working environment that encourages curiosity and questioning to fuel innovation and growth. We value diversity and strive to create a culture of collaboration and continuous learning.

Deadline to apply: July 6, 2024

If you meet the requirements and are interested in joining our team as a Remote Client Support Manager, we encourage you to apply before the deadline. We look forward to receiving your application and discussing how your skills and experience align with our company's mission and values.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.