Remote Contact Center Manager

Job Description:

Nucor is seeking a Remote Contact Center Manager to join our team in London, England. As a part-time position at the mid-to-senior level, we are looking for a candidate with at least 7 years of experience in contact center management. The ideal candidate will be reliable, hardworking, and possess strong project management and teamwork skills.

Responsibilities: - Manage and oversee the daily operations of the remote contact center team - Develop and implement strategies to improve customer satisfaction and retention - Monitor performance metrics and KPIs to ensure team goals are met - Provide coaching and training to contact center agents to enhance their skills and performance - Collaborate with other departments to address customer issues and provide solutions - Stay up-to-date on industry trends and best practices in contact center management - Work with IT to ensure that contact center technology is optimized for efficiency and effectiveness

Requirements: - Bachelor's degree in Business Administration or a related field - 7+ years of experience in contact center management - Excellent communication and interpersonal skills - Strong project management abilities - Ability to work well in a team environment - Proficiency in Microsoft Office Suite and contact center software - Experience with remote work environments is a plus

Benefits: - Medical coverage - Paid sick leave - Remote work flexibility

Working Environment: At Nucor, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional service and support to our customers through our remote contact center.

Equal Opportunity Statement: Nucor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.