Remote Customer Care Officer

Job Description:

Emerson Electric, a global leader in technology and engineering solutions, is seeking a Remote Customer Care Officer to join our team in London, England. This part-time Associate Level position is ideal for individuals with at least 4 years of experience in customer service roles. The successful candidate will have a proven track record of delivering exceptional customer service and possess a driven and dedicated personality.

Responsibilities: - Handle customer inquiries via phone, email, and chat in a professional and efficient manner - Resolve customer complaints and issues in a timely and satisfactory manner - Use CRM software to log and track customer interactions and resolutions - Collaborate with colleagues to ensure a seamless customer experience - Identify opportunities for process improvement to enhance customer satisfaction - Provide feedback to management on customer trends and insights

Requirements: - 4+ years of experience in customer service roles - Strong communication skills and a customer-centric approach - Experience working in a remote setting is preferred - Ability to work independently and manage time effectively - Leadership skills to motivate and guide team members - Excellent problem-solving abilities - Proficiency in CRM software and Microsoft Office suite

Benefits: - Dental insurance - Medical coverage - Gym membership - Opportunities for professional development and advancement within the company

Working Environment: At Emerson Electric, we strive for a harmonious workplace where collaboration and respect prevail. Our team is dedicated to supporting each other and providing outstanding service to our customers.

Equal Opportunity Statement: Emerson Electric is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. All qualified individuals are encouraged to apply.

Deadline to apply: May 29, 2024

If you meet the requirements and are passionate about delivering exceptional customer service, we encourage you to apply for the Remote Customer Care Officer position at Emerson Electric in London, England. Join us in shaping the future of technology and engineering solutions!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.