Customer Success Specialist - Work from home

Job Description:

We are looking for a reliable and confident Customer Success Specialist to join our team at VF. This is a part-time remote position based in London, England, UK at the Associate Level. The ideal candidate will have a minimum of 3 years of experience in a customer success or similar role.

Responsibilities: - Build and maintain strong, long-lasting customer relationships - Provide excellent customer support through various channels such as email, chat, and phone - Understand and address customer needs and concerns in a timely and effective manner - Collaborate with internal teams to ensure customer satisfaction and retention - Conduct research to understand customer preferences and trends - Assist in project management to deliver exceptional customer experiences - Identify opportunities for upselling and cross-selling products or services

Requirements: - Proven experience in customer success or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficient in using CRM software and other customer support tools - Strong research and project management skills - Ability to multitask and prioritize tasks effectively

Benefits: - Travel and spending expenses covered - Company-provided equipment - Paid overtime opportunities - Ongoing learning and development opportunities for personal and professional growth

Equal Opportunity Statement: VF is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: June 29, 2024

If you meet the requirements and are looking for a challenging yet rewarding role as a Customer Success Specialist, we encourage you to apply and join our team at VF.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.