Customer Support Manager - Work from home

Job Description:

Exxon Mobil is seeking a passionate and dedicated Customer Support Manager to join our team in London, England. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 8 years of experience in customer support roles.

Responsibilities: 1. Manage a team of customer support representatives, ensuring optimal performance and customer satisfaction. 2. Develop and implement customer support strategies to improve efficiency and effectiveness. 3. Handle escalated customer inquiries and complaints, providing timely and satisfactory resolutions. 4. Analyze customer feedback and data to identify trends and areas for improvement. 5. Collaborate with other departments to streamline processes and enhance the overall customer experience. 6. Conduct regular performance reviews and provide feedback and coaching to team members. 7. Keep abreast of industry trends and best practices in customer support to stay ahead of the curve.

Requirements: 1. Bachelor's degree in business administration or a related field. 2. Proven experience in a customer support management role. 3. Strong planning and decision-making skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficient in Microsoft Office and customer support software.

Personality Traits: 1. Passionate about delivering exceptional customer service. 2. Dedicated to providing solutions and resolving issues effectively.

Soft Skills: 1. Strong planning skills to anticipate and address customer needs. 2. Excellent decision-making abilities to handle complex situations efficiently.

Benefits: 1. Free food provided during work hours. 2. Medical coverage for employees and their families. 3. Retirement plan options for long-term financial security.

Working Environment: At Exxon Mobil, we are committed to environmental responsibility and sustainable practices. We strive to minimize our impact on the planet and create a healthy and sustainable future for all.

Deadline to Apply: Interested candidates must submit their applications by July 5, 2024.

Equal Opportunity Statement: Exxon Mobil is an equal opportunity employer and prohibits discrimination on the basis of race, color, gender, age, religion, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.