Online Client Support Assistant

Job Description:

Genesis Healthcare, a leading healthcare company based in London, UK, is seeking a part-time Online Client Support Assistant to join our team at an associate level with at least 2 years of experience.

Responsibilities: 1. Provide online support to clients through email, chat, and phone communication. 2. Assist clients with account set-up, troubleshooting, and general inquiries. 3. Collaborate with the sales and marketing teams to provide excellent customer service. 4. Perform data entry and maintain accurate client records. 5. Stay up-to-date on company products, services, and policies to ensure accurate information is provided to clients. 6. Assist with special projects and administrative tasks as needed.

Requirements: 1. Independent and adaptable personality traits. 2. Strong adaptability and teamwork skills. 3. Excellent communication and customer service skills. 4. Proficient in Microsoft Office suite and online communication tools. 5. Experience in a customer service or support role preferred. 6. Knowledge of healthcare industry trends a plus.

Benefits: - Remote work flexibility - Free food provided during work hours - Joining Bonus for new hires

Working environment: At Genesis Healthcare, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team thrives in a collaborative and supportive environment where innovation is encouraged.

Deadline to apply: July 3, 2024

Equal Opportunity Statement: Genesis Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.