Online Contact Center Manager

As the Online Contact Center Manager at US Foods Holding in London, England, you will play a critical role in managing the online contact center operations and ensuring seamless customer service delivery. This is a part-time position at the Associate Level, requiring a minimum of 5 years of experience in a similar role.

Responsibilities: - Oversee the day-to-day operations of the online contact center, including managing a team of customer service representatives to ensure customer inquiries are handled efficiently and effectively. - Develop and implement strategies to improve customer service processes and enhance customer satisfaction. - Monitor key performance indicators (KPIs) to track the performance of the online contact center and make data-driven decisions to drive continuous improvement. - Collaborate with cross-functional teams to address customer issues and escalate complex cases when necessary. - Lead training and development initiatives for the online contact center team to enhance their skills and performance. - Stay updated on industry trends and best practices to drive innovation in customer service delivery.

Requirements: - Hardworking and motivated individual with a strong customer-centric mindset. - Excellent presentation skills and the ability to adapt to changing priorities in a fast-paced environment. - Prior experience in managing online contact center operations and leading a team of customer service representatives. - Strong communication and interpersonal skills to effectively interact with customers and internal stakeholders. - Proficiency in using contact center technology and customer relationship management (CRM) systems. - Bachelor's degree in Business Administration or a related field is preferred.

Benefits: - Training and professional development opportunities to enhance your skills and advance your career. - Company-provided equipment to support your work in the online contact center. - Paid sick leave to ensure your well-being and work-life balance.

Working environment: At US Foods Holding, we are committed to environmental responsibility and sustainable practices. We strive to create a diverse and inclusive workplace where all employees are valued and respected.

Equal opportunity statement: US Foods Holding is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workforce where all individuals are treated with fairness and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to apply: July 3, 2024

If you meet the requirements for this role and are passionate about delivering exceptional customer service, we encourage you to apply to join our team at US Foods Holding.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.