Online Contact Center Representative

Yum Brands is seeking a dynamic and adaptable Online Contact Center Representative to join our team in London, England. As a part-time Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information and assistance to customers regarding products, services, and promotions - Process orders, returns, and exchanges efficiently and accurately - Resolve customer complaints and issues with empathy and patience - Collaborate with team members to ensure a seamless customer experience - Utilize various software systems to access customer information and track interactions - Meet or exceed performance metrics, including response time, customer satisfaction, and sales targets - Stay up-to-date on company policies, products, and promotions to provide accurate information to customers - Assist with special projects or initiatives as assigned by management

Requirements: - Excellent communication skills, both written and verbal - Strong decision-making abilities and problem-solving skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Customer-focused mindset with a passion for helping others - Ability to work independently as well as part of a team - Proficiency in Microsoft Office and CRM software - Adaptability and willingness to learn new processes and systems - Hardworking and dedicated to providing outstanding customer service - Cooperation and collaboration with team members to achieve common goals

Benefits: - Dental insurance - Free accommodation - Remote work flexibility

Working Environment: Join a team that leads the industry with cutting-edge ideas and solutions. Be a part of a dynamic and innovative company that values teamwork, creativity, and customer satisfaction.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Yum Brands is an equal opportunity employer and is committed to creating a diverse and inclusive workforce. We celebrate and support differences in gender, race, ethnicity, age, religion, sexual orientation, and abilities. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.