Online Support Manager

We are looking for a passionate and independent Online Support Manager to join our team at Lithia Motors in London, England. As a Mid-to-Senior Level professional with at least 8 years of experience in a similar role, you will be responsible for managing online customer support operations and ensuring the highest level of customer satisfaction.

Responsibilities: 1. Oversee the online support team, providing guidance and mentorship to ensure excellent customer service. 2. Develop and implement strategies to optimize online support processes and procedures. 3. Monitor and analyze customer feedback and online reviews to identify areas for improvement. 4. Collaborate with other departments to address customer issues and improve overall customer experience. 5. Handle escalations and resolve complex customer inquiries in a timely and professional manner. 6. Train and onboard new team members to ensure they are equipped to deliver exceptional customer support.

Requirements: 1. 8+ years of experience in a customer support or online support role. 2. Strong people management and time management skills. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and prioritize tasks effectively. 5. Experience in the automotive industry is a plus. 6. Bachelor's degree in a relevant field is preferred.

Benefits: 1. Travel opportunities for conferences and training. 2. Travel and spending expenses covered by the company. 3. Free food provided during working hours.

Working Environment: At Lithia Motors, we have a strong focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing top-notch online support to ensure customer satisfaction at all times.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Lithia Motors is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.