Remote Support Manager

Overview: We are seeking a Remote Support Manager to join our team at Bristol-Myers Squibb in London, England. The ideal candidate will have at least 5 years of experience in a similar role, possess resilience and a strong work ethic, and demonstrate excellent teamwork and time management skills. This is a part-time, associate-level position with opportunities for growth within the company.

Responsibilities: - Manage a remote team of support staff, providing guidance, training, and support as needed - Ensure timely and effective communication with team members and other departments - Develop and maintain standard operating procedures for remote support activities - Monitor performance metrics and KPIs to ensure team goals are met - Troubleshoot support issues and escalate as necessary to ensure optimal customer satisfaction - Coordinate with other departments to address cross-functional issues and improve processes - Provide regular reports to management on team performance and key metrics - Uphold the highest standards of ethical conduct and integrity in all interactions

Requirements: - Bachelor's degree in a related field or equivalent work experience - Minimum of 5 years of experience in a remote support or similar role - Strong leadership skills with the ability to motivate and coach team members - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced environment and handle multiple priorities - Proficient in Microsoft Office and other relevant software programs - Resilient and hardworking attitude with a strong commitment to customer service - Team player with excellent time management and organizational skills

Benefits: - Free accommodation provided for remote-based work - Employee discounts on company products and services - Paid Time Off (PTO) for eligible employees - Opportunities for professional development and growth within the company

Equal Opportunity Statement: Bristol-Myers Squibb is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. All qualified candidates are encouraged to apply.

Deadline to apply: May 29, 2024

If you meet the requirements and are interested in this exciting opportunity as a Remote Support Manager at Bristol-Myers Squibb in London, England, please apply by the deadline listed above. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.