Customer Service and Help Desk Support Technician - Energetic Workplace

Customer Service and Help Desk Support Technician:
As a contractor working as a Computer and Help Desk Support Technician in the Wisconsin Rapids, WI office, you will be responsible for providing first line support for PC and Mac related problems by answering questions or resolving computer related issues in person, via telephone or from a remote location; providing assistance concerning the use of end user computer hardware and software; configuring and installing new hardware and software and reviewing, monitoring and upgrading existing systems. Building and repairing of hardware and helping users with peripherals as needed.  Occasional opportunity to travel to other  offices.

• Working at the Corporate Office in Wisconsin Rapids
• Start Date: 4/8/24 - 12/31/24 (estimated)
• Hours are Monday – Friday, 8:00 a.m. – 4:30 p.m.
• Pay rate is $20.00 per hour

User Support Analysis

• Respond to telephone calls, emails and personnel requests for technical support; identify, research, and resolve technical problems; ensure timely resolution and follow-up.
• Answer basic questions or resolve basic computer problems in an expedient manner; provide assistance for hardware and software related problems.
• Diagnose calls to determine level of technical assistance required; if unable to resolve problem, transfer call in accordance with escalation procedures.
• Provide support for all user IT related issues; work with available resources to provide effective solutions, break/fix and problem resolution.
• Document and update technical and non-technical solutions 
• Work call center with a team of other Technicians

Qualifications

• 2-4 years of related experience Desktop Support role preferred
• Windows AND Mac OS experience preferred
• Knowledge of computer programs including current Microsoft Operating Systems, Microsoft Office products, Helpdesk ticketing software is a plus; IOS and Android.
• Demonstrated knowledge using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and web based applications.

Must have EXCELLENT written and oral communication skills

ABR Employment Services is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veterans' status.PandoLogic. Keywords: Help Desk Technician, Location: Wisconsin Rapids, WI - 54495 , PL: 592433313