BASIC QUALIFICATIONS
- High school or equivalent
- Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Outlook
DESCRIPTION
The Learning Trainer works with Operations Managers, Area Managers, Production Assistants and Associates. The Learning Trainer is responsible for the execution of associate onboarding programs, providing a welcoming, exciting, and engaging new hire experience. The Learning Trainer constantly improves the long-term capabilities of the area to which they are assigned.
The ideal candidate will measure production quality and quantity and applies learning tools to improve both. The Learning Trainer maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the FC. Aids in measuring the effectiveness of learning; measures the impact of development efforts; improves Associates' job-related skills; develops, maintains and applies learning tools to encourage Associate development.
Supports the updating of SOPs and SOP certification of Associates and managers;
assists in driving success of peak and non-peak training plans.
Interested candidates should demonstrate the following competencies
- Excellent communication skills
- Comfortable speaking in front of a group and one-on-one
- Able to give and receive feedback effectively
- Drives learning success by checking for understanding (able to recognize when a group or individual is lost and needs more attention)
- Ability to follow up
- Always meets time commitments and deadlines, is goal oriented
- Provides Leadership with insights and progress updates
- Proven people skills – ability to work well with others
- Works hard for the success of others, constantly remains “customer obsessed”
- Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others
- Is an active listener
- Is a technical expert
- Demonstrated ability to consistently function at 100% of expectations
- Understands upstream and downstream impacts
- Is able to use resources to expand knowledge and can answer tough questions
Key job responsibilities
Lead training and/or start of shift meetings for a group of 20+ Associates. Maintain expert-level knowledge in at least two production departments; evaluate and improve processes within work areas; refine learning tools and techniques across the FC. Assist in measuring the effectiveness of training; develop, maintain, and apply learning to encourage Associate development. Drive operational mechanisms to ensure an exceptional and reliable onboarding experience. Execute a consistent, best-in-class new hire experience in a rapid and complex changing work environment. Use a hands- on-approach to facilitate Associate onboarding curriculum that engages and excites newly hired employees in a welcoming and supportive environment. Support the updating of SOPs and SOP certification of Associates and managers. Giving and receiving effective feedback.
We are open to hiring candidates to work out of one of the following locations:
Carlisle, PA, USA
PREFERRED QUALIFICATIONS
- Prior training, teaching or presentation experience
- Willingness to work different shifts
- Shift hours for this position may be different from the standard production shifts
- Willingness to work in different areas as required by training needs
- Excellent attendance
- Candidates must be very organized and able to handle multiple and changing projects/priorities
- Willingness to participate in and support the Operational Excellence initiatives
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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