Quality Technician - Professional Development Opportunities

Opening with our client for a Quality Technician.

In this role you will provide quality support for customers through product evaluation, testing, investigations, and communications. You will work closely with factories, design teams, and other functions to drive continuous improvement.

Essential Functions

• Perform technical evaluations and repairs of warranty returns
• Write post evaluation customer reports as needed
• Process shipping and receiving for products
• Enter return and evaluation data into system
• Support follow-up on issues within customers and factories.
• Utilize customers' online quality portals to post evaluation results when required.
• Assist customer service, credit reps and customers in the resolution of billing issues as needed
• Help to ensure compliance with all corporate and local EHS policies
• Facilitate ongoing continuous improvement in support of quality, productivity and growth objectives
• Troubleshoot malfunctions and perform basic root cause analysis on products under test and report findings.

REQUIREMENTS

• Associate degree (or equivalent) in technical field desired.
• Ability to work effectively with customers, suppliers, factories, and cross-functional teams.
• Strong analytical and problem-solving skills.
• Organized, self-motivated, and able to execute tasks with minimal supervision.
• Understanding of inspection techniques, and processes.
• Experience with mechanical and electrical measurement tools, basic hand and power tools.
• Ability to read schematics and technical diagrams
• Capable of lifting and moving objects up to 35 pounds.

Preferred Experience

• Problem solving tools such as Six Sigma, 8D, Root cause analysis, and SPC
• Knowledge of FMEAs, pFMEAs, gauge R&R / MSA and control plans

Quality Technician - 24-00425