Store Manager

Key Responsibilities

1. Serve and educate customers on the full product portfolio by presenting appropriate options that fit their needs.
2. Interact with customers using active listening to confirm or clarify information and diffuse complaints with professionalism.
3. Escalate unresolved issues to District leadership and Corporate Support as needed.
4. Respond accurately and professionally to customer inquiries.
5. Manage call campaigns for sales, courtesy, and collections in line with regulations and operating procedures.
6. Handle and count currency, coin, and cash equivalents manage drawers, prepare deposits, and complete safe and vault procedures coordinate bank deposits or pick-ups when required.
7. Balance daily receipts with system reports and investigate overages or shortages in accordance with policy.
8. Perform customer verifications to validate application information and ensure documentation integrity.
9. Process transactions accurately and per policy, including loans, check cashing, and approved ancillary services.
10. Ensure full compliance with federal and state regulations and company policies complete all required compliance training and attestations on time.
11. Plan and coordinate store operations to achieve metric targets.
12. Maintain staff schedules and provide coverage support for nearby stores as needed.
13. Support and develop store staff to deliver excellent service and a healthy sales culture.
14. Provide coaching and on-the-job training.
15. Assist District leadership with recruiting, selection, and onboarding of Assistant Store Managers and other team members.
16. Maintain store standards for security, cleanliness, merchandising, and brand presentation.
17. Address basic facility needs and vendor coordination.
18. Protect company assets through sound risk management, accurate recordkeeping, audit readiness, and prompt corrective actions.

Qualifications

1. High school diploma or equivalent required.
2. 2+ years of experience in customer service, retail, sales, or cash handling.
3. 1+ year of supervisory or key-holder experience required multi-unit exposure is a plus.
4. Strong verbal and written communication.
5. Confident decision-making under pressure.
6. Proficiency with POS systems, basic spreadsheets, and Microsoft Office.
7. Organized, detail-oriented, and able to prioritize in a fast-paced setting.
8. Valid driver’s license, current auto insurance, and reliable personal transportation for work-related travel, per company policy.
9. Background check required in accordance with applicable law.
10. Bilingual English/Spanish is a plus and may be required at certain locations.