Technical Product Manager, Engage

Every day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements — from electronic health record systems to dictation software — have failed to live up to their promise of making the lives of all healthcare staff easier. 

Athelas' mission is to once again make health the focus of healthcare by using AI and automation to eliminate distractions and keep providers connected to their patients throughout the care journey.

The Athelas suite of automated and AI-enabled hardware, software, and services results in happier and healthier patients, less time wasted on administrative tasks, safer staff, and more reliable insurance reimbursements. Since merging with Commure, our growing suite of solutions now includes:

• Patient Engagement - Commure Engage empowers providers to connect with their patients throughout the care journey, reducing no-shows and improving health outcomes

• Workflow Automation - PatientKeeper and other workflow tools automate repetitive tasks, allowing healthcare workers to spend more time with patients 

• Staff Safety - Commure Strongline protects staff from workplace violence by empowering them to call for help to de-escalate potentially violent situations  

• At-Home Monitoring - Athelas Care Management offers a suite of remote sensors that allow doctors to bring healthcare into the home, saving lives through early intervention

• Billing Solutions - Athelas RCM offers AI-driven, full-cycle revenue cycle management solutions that optimize claims submission, ensuring insurers pay every dollar they owe for work performed by healthcare providers

• Automated Dictation - Athelas Scribe utilizes the power of LLMs to record and automatically summarize appointments, saving doctors countless hours every day

Athelas takes a provider-focused approach to healthcare and the healthcare industry has noticed. We’ve grown more than 500% year over year for three consecutive years. We support more than 250,000 clinicians and staff and hundreds of thousands of patients across hundreds of care sites. And we’re just getting started. Backed by General Catalyst, Sequoia, and many other leading investors, Athelas & Commure is positioned to be the defining healthcare tech company of the next 15 years.

If you're eager to advance our mission to make health the focus of healthcare, come join us!

About the Role

Commure + Athelas is seeking an innovative and dedicated Product Manager to lead the enhancement of Commure Engage, our platform designed to automate front office workflows in healthcare settings. This revolutionary platform streamlines tasks such as patient scheduling, information updates, appointment reminders, and more through automated texting and other communication tools.

You will be an integral part of the Product Management Team, taking full ownership of the product lifecycle from conceptualization to optimization. Your work will involve close collaboration with cross-functional teams, including developers, designers, and healthcare professionals, to create a seamless and user-friendly experience. By leveraging the latest technologies, you will aim to reduce administrative burdens, improve communication efficiency, and enhance the overall patient experience.

Your strategic vision and leadership will drive the successful development and deployment of Commure Engage, ensuring it meets the needs of healthcare providers and enhances patient engagement. This role will require you to innovate and maintain high standards, positioning Commure Engage as an indispensable tool in modern healthcare practices.

Your responsibilities will have a tangible impact, ensuring that healthcare providers and patients benefit from an intuitive and efficient platform that supports their needs effectively.

• Hands-On Product Development: You will have the unique opportunity to be on the ground, directly at healthcare facilities, understanding firsthand the challenges and requirements, which will drive the development and implementation of solutions tailored to these complex environments.

• Leadership and Technical Expertise: You will lead a team of engineers; therefore, deep technical knowledge is crucial. You won't be directly involved in hiring, but you will guide and inspire your team through complex product build outs.

• Executive-Level Communication: Regular interaction with top executives such as COOs, CSOs, and CIOs of major healthcare systems will require excellent communication skills. You must effectively convey complex ideas and persuade stakeholders to align with your strategic visions.

What You'll Do

• Product Strategy and Implementation: Develop and oversee the execution of strategies for Commure Engage, ensuring alignment with business goals. This includes creating intuitive, efficient, and user-friendly interfaces that streamline front office workflows and enhance the user experience for healthcare providers and patients.

• Customer Engagement and Deployment: Act as the primary product contact for clients, understanding their specific needs and ensuring Commure Engage integrates seamlessly into their operations. Deliver solutions that are tailored to real-world use and provide measurable benefits.

• Cross-Functional Team Collaboration: Collaborate with Engineering, Sales, Operations, and Clinical teams to define and prioritize product requirements, develop project plans, manage key deliverables, and maintain high-quality standards throughout the product lifecycle.

• Operational and Quality Oversight: Establish and maintain rigorous processes and workflows for product development and quality assurance, including metrics and OKRs to monitor and drive business growth

• Market Insights and Feedback Integration: Serve as the voice of the customer internally, gathering and integrating feedback to refine and adapt Commure Engage. Develop tools and metrics to measure product effectiveness and customer satisfaction.

What You Have

• Education and Experience: Bachelor’s degree in Computer Science, Engineering, Business, Clinical Sciences, or a related field (or equivalent experience). 

• Professional Background: Minimum of 3 years of experience in Product Management, ideally in technical or clinical roles within SaaS products or healthcare informatics environments.

• Skills and Competencies: Strong analytical and problem-solving skills, outstanding interpersonal and communication abilities, and a proven ability to manage complex technology projects across functional boundaries. Experience with SQL and familiarity with agile methodologies are beneficial.

• Industry Knowledge: Comprehensive understanding of clinical informatics applications and experience in healthcare settings (life sciences, pharma, health systems, and payers) is preferred.

• Direct experience in healthcare settings within the United States is a bonus.

Why You’ll Like Working with Athelas

• Execution focused, driven team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as well

• Technology Focus: Revolutionizing how technology can be used in the healthcare industry

• Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator

• Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions

• Incredible Growth: Revenue growth of 5x over the past 6 months and we're just getting started!

• Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.

Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization.

Employees will be required to attest to these requirements upon hire and on an annual basis.