CRH - Community Navigator - Hiring Now

Responsible for providing culturally responsive health education, systems navigation, and care coordination services for. Advocates for individual and community health needs and provides direct support services via telephonic and virtual case management.

• Provides short-term telephonic and virtual case management services including screening for social determinants of health, assessments, referrals, linkages, and follow up.
• Provides education on maternal and child health, preventive care, and reproductive health to promote healthy decision making,
• Connects community members with reproductive health services, including family planning, STI prevention and testing, and breast and cervical cancer screening.

• Assists clients in identifying goals to address their needs and monitor progress and outcomes.
• Connects families to internal MCC programs such as doula services, lactation support, home visiting, parenting education, etc.
• Refers clients needing more intensive follow-up to appropriate agencies.
• Learns about and makes contact with community resources needed by clients.
• Attends community meetings, health fairs and represents MCC as requested by supervisor.
• Keeps careful records of all client and provider contacts and follows up as necessary. Maintains accurate records of referrals and services received by clients.
• Routinely uses MCC client database and other computer systems including e-mail, Microsoft 365, teams, etc.
• Attends orientation and ongoing training sessions on maternal and child health, , child abuse and neglect, housing, nutrition, substance use, counseling, parenting, and family support issues.
• Meets with supervisor regularly to report on and discuss work.
• Ensures confidentiality of client records, sharing pertinent information only with the client’s approval.

• This is a remote position but traveling the six-county service area may be required.

Other Tasks

• Adheres to the MCC’s security guidelines and ensures the appropriate handling of sensitive information.
• Attends relevant staff meetings to promote communication and execution of goals.
• Completes special projects specific to the function of the department or as needed for the department as directed by the supervisor.
• Other duties as assigned within the scope of position expectations.

Knowledge, Skills, and Abilities

• Understanding of MCC’s mission, goals, and objectives and ability to work independently with a high level of energy and contribute as part of a larger team.
• Knowledge of the concepts and practices associated with community health issues, particularly with pregnant women, prenatal care, parenting and other services for mothers, young children, and their families.

• Ability to travel in and around the Greater Philadelphia region to conduct home visits and community outreach.
• Knowledge of and sensitivity to issues facing the community served.

• Experience in client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions.

• Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, community partners, clients, and members of the community.
• Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.
• Effective and accurate documentation of case notes and client data according to established client management documentation procedures.
• Ability to organize tasks in an efficient manner and follow-up and follow-through with strong attention to detail.

Experience, Education, and Licensure

• High School diploma required.
• Associate or bachelor’s degree preferred.
• People with lived experience are strongly encouraged to apply.
• Experience providing community-based services and knowledge about community health, resources, and maternal and child health issues.
• Commitment to the mission of MCC.

• Valid driver’s license and driving experience.