Admin - US - Customer Service Rep

Innova Solutions is immediately hiring a Customer Service specialist.

• Role : Full-time: Contract
• Job Title: Customer Service Specialist.
• Job Type : 12+ Months Contract with possible extension
• Location: 6001 Premier Parkway Saint Peters, MO 63376 - Hybrid - 4-6 weeks in office training before moving to remote work

As a Customer Service specialist. Your duties:

• Resolve customers' service or order complaints by performing activities such as warranty lookup, order investigation, warranty claim and order completion, invoice refunds and claim/order assistance.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken that are concise, and easy-to-read. 4. Ability to multi-task between different phone and email queues

Schedule: Mon-Fri 6:45 am-5 pm CST, flexible within this time window 8.5-hour shift, 8-hour shift with 30 min lunch

During training 8 am-4:30 CST

Overtime hours- backlog, voluntary OT first then mandatory based on volume, capped at an hour per day for work-life balance. Currently three 1-hour OT days a week. OT can be worked anytime outside standard working hours, any time between 5:30 am-10:00 pm CST

Skills and Competencies:
1. Customer Centric and Customer Relationship Management
2. Product Knowledge and Application
3. Solution Focused
4. Resiliency & Agility Someone who is focused on creating and starting a career, driven in the fact that they want to grow in the company. Self-starter, ability to drive and focus. Remote position.


Training period
Min 4-6 weeks in office training, leadership determination of when a rep has shown ability to self-manage and maintain work level,

High school would work BS is highly preferred.

AY RANGE AND BENEFITS:

Pay Range*: $19-$22 per hour.

*The pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits (based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website :

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.