We are eager to add an experienced Call Center Representative (Bilingual) to join our diverse team at GL Staffing Services Inc. in Deerfield Beach, FL.
Growing your career as a Full-Time Call Center Representative (Bilingual) is an incredible opportunity to develop indispensable skills.
If you are strong in planning, problem-solving and have the right aptitude for the job, then apply for the position of Call Center Representative (Bilingual) at GL Staffing Services Inc. today!
GL Staffing is looking for candidates the position of a Customer Service Rep who is responsible for Located in Deerfield Beach FL.
Pay rate: $16 - $17.75 (Based on experience)
Schedule: Monday - Friday and every other weekend
Hours: 10AM - 6:30PM
Responsibilities
- Contact patients regarding their prescription medication to take payment or confirm information to send secure pay link.
- Upwards of 100+ incoming and outgoing calls per day taking payments, answering questions, and helping patient in any way including, payments, calling doctors’ offices, transferring patients to pharmacy department, etc
- Ability to manage multiple open tabs
- Ability to work in multiple software programs at one time
- Confirming patients shipping information and all other profile requirements
- Process credit card payments
- Text or Email Secure Pay Link
- Email patients’ receipts
- Take messages whenever necessary with attention to detail.
- Consistently review and follow company SOP’s, escalating questions or concerns to the CSM in a timely manner
- Follow HIPAA compliance regulations
- Communicate patient or doctor complaints to the CSM in a timely manner
- Assist in communicating and interacting with pharmacy and warehouse personnel
- Assist with other CS related tasks as delegated by CSM
Required Skills
- Efficiently work out of email accounts, FRED and phones
- Detailed notes in the patient’s profile and informative emails and end of shift reporting
- Basic Computer – Microsoft, CRM and email
- High School Diploma – H.S / GED
- 2 years customer service experience
- Ability to sit for several hours at a time
- Bi-Lingual in Spanish is required
Apply Now!
Benefits of working as a Call Center Representative (Bilingual) in Deerfield Beach, FL:
● Excellent benefits
● Opportunities to grow
● Advantageous package
Salary :
No CV Required
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