Customer Service Representative

Company Overview:
Join a dynamic team dedicated to revolutionizing senior healthcare as part of The Better Health Group Team. At the company, we are on a mission to redefine healthcare for our patients and ourselves. We extend our commitment to Better Health beyond conventional boundaries, striving for exceptional outcomes for the seniors we serve, their families, and our communities. Job Summary:
As a VIP Helpline Agent, you'll play a pivotal role as the first point of contact for our patients in need. Your empathy, active listening skills, and professionalism will guide you in gathering crucial information, addressing immediate needs, and ensuring seamless escalation when necessary. Join us in delivering 5-star service and making a positive impact in people's lives every day. Why Join Our Team:
At our company, we value and recognize our team members' contributions. Join a community where your dedication to patient care and outcomes is celebrated. We prioritize the well-being of our team so they can, in turn, provide exceptional care to our patients. Together, we're transforming healthcare, one patient at a time, fostering Better Care, Better Outcomes, and Better Health. Responsibilities:
- Handle incoming healthcare contact center calls, providing support to our senior community.
- Collect and verify demographic information accurately using standard software and systems.
- Utilize problem-solving skills to identify and address immediate caller needs, escalating as necessary.
- Document all interactions professionally and according to approved procedures.
- Employ effective verbal communication strategies to gather information and provide reassurance.
- Ensure compliance with quality assurance requirements and key performance metrics. Position Requirements/ Skills:
- High school diploma or equivalent with at least 2 years of customer service experience, preferably in a healthcare call center.
- Strong active listening, empathy, and problem-solving skills.
- Proficiency with Google Suite applications and data entry.
- Excellent verbal and written communication skills, with knowledge of medical terminology preferred. Physical Requirements:
- Minimum internet speed of 30 mbps download and 10 mbps upload.
- Designated distraction-free work area. Key Attributes/ Skills:
- Demonstrates a positive work ethic and embodies core values.
- Collaborative team player with strong organizational and time-management skills.
- Thrives in a dynamic environment, embracing challenges with energy and passion.
- Results-oriented with a focus on quality execution and delivery.
- Exhibits cultural sensitivity and appreciation for diversity. Join us on the journey from ordinary to extraordinary in senior care and contribute to our mission of achieving Better Health for all. Apply now to become a vital part of our team!
Employment Type: Full-Time
Salary: $ 40,000.00 140,000.00 Per Year