Customer Support Specialist - Work from home

Job Description:

Huntington Ingalls Industries is seeking a highly motivated and experienced Customer Support Specialist to join our team in New York City. This position offers the flexibility of working from home while providing customer support to our clients. As an Associate level Customer Support Specialist, you will be responsible for handling inquiries, resolving customer issues, and ensuring customer satisfaction.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Resolve customer complaints in a professional and timely manner - Maintain a high level of product and service knowledge to effectively assist customers - Document all customer interactions and report recurring issues to management - Collaborate with other team members to improve overall customer experience - Meet or exceed customer satisfaction goals on a consistent basis - Stay up to date on industry trends and customer behavior to anticipate needs

Requirements: - 4 years of experience in customer support or a related field - Confident and driven personality with strong problem-solving skills - Excellent communication skills and the ability to lead customer interactions - Ability to work independently and manage time effectively - Experience working from home or in a remote setting is a plus - Proficiency in Microsoft Office and customer support software - High school diploma or equivalent, Bachelor's degree preferred

Benefits: - Employee discounts on company products and services - Paid Time Off (PTO) for vacation, sick days, and holidays - Opportunity for paid overtime for extra earnings - Flexible work schedule with the ability to work from home

Working Environment: At Huntington Ingalls Industries, we believe in empowering our employees to succeed. We encourage autonomy and independence, trusting our team members to excel in their roles. You will have the opportunity to work in a supportive and collaborative environment where your input is valued and your growth is encouraged.

Equal Opportunity Statement: Huntington Ingalls Industries is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 16, 2024

If you meet the requirements and are looking for a challenging and rewarding career in customer support, we encourage you to submit your application for the Customer Support Specialist position at Huntington Ingalls Industries. Join us in delivering exceptional service to our customers while enjoying the benefits of working from home. Apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.