Health Coach - Positive Work Culture

GENERAL DESCRIPTION
The Clinical Coordinator plays a crucial role ensuing the seamless coordinator of patient care. This position involves proficient chart preparation, communication, scheduling of patient visits, appropriate utilization and logging of chronic care management activities, and provider and patient support.

AREAS OF RESPONSIBILITY
A successful Clinical Coordinator will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions.
The following is a list of essential functions, which may be subject to change at any time and without notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s)

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•Chart Preparation: Review and organize patient medical records in preparation for visits. Ensure all necessary documentation, test results, documents, diagnoses, and relevant information are accessible for the provider. Utilize Navina to ensure these items are added, completed, and/or updated. Maintain accurate up-to-date patient records, including demographic information, contact details, insurance information, appointment history, etc. Ensure confidentiality and adhere to privacy regulations when handling sensitive patient information. Verify active consent forms and alignment paperwork are completed and in patient’s chart. Medication reconciliation.

•Appointment Scheduling: Collaborate with care team to schedule and coordinate patient appointments with the Company’s provider(s), and other members of the care team. Schedule appointments for patients with healthcare providers based on availability, medical urgency, and patient preferences. Ensure all providers (which includes pharmacists, medical social workers, etc.), nurses, etc. Schedules are fully optimized. Communicate effectively with patients to ensure they are informed and prepared for upcoming visits.

•Patient Communication: Interact with patients via email, patient portal, telephone, text, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions. Respond to patient inquiries, resolve scheduling conflicts, and assist in rescheduling appointments when necessary.
•Staff Communication: Foster effective communication between the care team to facilitate coordinated team-based care.
•Chronic Care Management: Appropriately and accurately document and log chronic care management activities for both providers and self. Work in conjunction with care team to keep the patients chronic care management care plans up to date.
•Patient Education: Provide patients with information and resources related to conditions, plan of care, and self-management strategies.
•Provide Support: work buckets, prior authorizations, process DME orders, follow-up with labs/x-rays, etc. referrals, prescriptions, and monitor quality measures and GAPs in care.
•Customer Service: Provide exceptional customer service to patients, exhibiting a compassionate and empathetic attitude. Address patient concerns, inquiries, and complaints professionally and promptly, striving to meet patient needs and ensure their satisfaction.
•Administrative Functions: Perform general administrative tasks and support other staff as needed. Work assigned buckets, ticklers, census lists, and region’s scheduling voicemail tasks. Utilize the company’s software systems to enhance patient care and staff productivity.
•Clinic or Facility Setting: Take and record patient’s medical and social history and vital signs in the EMR. Prepare examination rooms for visits. Ensure examination areas are clean. Assist provider during physical examination or medical procedures. Reconcile medications/medication administration records (MAR).
•Communicate with patients, families, and caregivers.
•Must be available during normal work hours (unless previously approved by direct supervisor). Additional hours may be required to complete normal business functions and/or projects.
•Utilize the company’s software systems and update information as required.
•Participate in coaching calls.
•Perform other duties as requested or required, in the sole discretion of the Company.

MISSION EXPECTATIONS
•Take responsibility for own work in completing tasks. Assist others so that the resources, assistance, or support is provided to achieve success in their daily work.
•Communicate, endorse, and demonstrate the Company’s mission, vision, and values.
•Prompt and regular attendance.
•Adhere to standards of behavior, dress code including name tag and approved uniform, personnel department, and company policies.
•Attend in-services and meetings on a regular basis.
•Promote a culture of outstanding customer service at all times.
•Must be available during normal work hours (unless previously approved by direct supervisor). Additional hours may be required to complete normal business functions and/or projects.
•Must possess the ability to deal tactfully with patients, employees, management, visitors, government agencies, and the general public and maintain an open-door policy for all employees.
•Must possess the ability to make independent decisions when circumstances warrant.