Customer Service Lead - Dynamic Team

LHH Recruitment Solutions is actively seeking Customer Service Lead for a Contract to Hire opportunity with a client in the Home Furnishings industry. This role is onsite based in Charlotte area. The ideal candidate will have at least 2 years experience in a leadership role and come from a Home Furnishings or similar industry background.
 
Responsibilities:

• Responding to customer inquiries via multiple communication channels including Outlook, phone systems, and Sales Force, while ensuring a positive and professional demeanor.
• Processing and recording various data such as customer orders, sample requests, and internal/external communications, and conducting research to resolve issues and complaints.
• Maintaining customer satisfaction through accurate information provision, preparation of reports for sales and internal staff, updating departmental procedures, guidelines, and policies, and facilitating open communication and feedback within the team.

 
Experience and Skills:

• Associate degree preferred or minimum of 3 years relevant experience, coupled with at least 2 years of previous leadership experience.
• Strong multitasking and time management skills, coupled with keen attention to detail and organizational abilities, enabling composure in all customer interactions.

 
 
Compensation: $25 - $28 per hour
Work hours: 8 am - 5 pm
 
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
 

Pay Details: $25.00 to $28.00 per hour

Search managed by: Ian Carlson

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.