Client Services Specialist - Leading Industry Pay

Genesis10 is seeking a Client Services Specialist for a 6-month contract to hire position with a financial services client located in Lake Mary, FL. This is a hybrid opportunity with 3 days in the office and 2 days remote.

Responsibilities

• Works with external clients to resolve the most complex day-to-day issues and leverages the appropriate resources to resolve inquiries.
• Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem-solving skills, judgment, and experience to analyze information. Uses developed communication skills to deliver high-quality service to a specialized client base.
• Provides key individuals at assigned clients information related to our client's products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader client services and offerings.
• Proactively assists clients in reviewing potential business needs and facilitates introductions to the appropriate resources. Resolves the most complex or non-routine client issues or inquiries, as needed.
• Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
• Uses a broad understanding of products and services to best propose expanded offerings to clients for front-office consideration.
• Leads and participates in internal activities and initiatives designed to improve the client experience.
• Uses knowledge of client services best practices and client needs to help develop process improvements. No direct reports.
• Guides less experienced team members. Supports multiple complex client accounts.

Requirements

• Bachelor's degree preferred. High school/secondary school or the equivalent combination of education and experience is required
• MS Office and experience with Excel
• Excellent communication skills and the ability to problem solve in a fast paced environment
• 3-5 years of total work experience preferred
• Experience in financial services preferred

Pay range: $30.00 - 33.00/hr W2 based on experience

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Genesis10
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as the Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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