Hotel/Flight Booker

Job Title: Hotel/Flight Booker - WFH

Company: GlobeTrek Consulting

Location: Remote

About GlobeTrek Consulting: GlobeTrek Consulting is a premier travel agency dedicated to curating exceptional travel experiences for our clients. With a commitment to excellence and personalized service, we strive to exceed expectations and create memorable journeys tailored to each individual's preferences. Our team is comprised of experienced professionals who are passionate about travel and dedicated to delivering unparalleled customer service.

Position Overview: We are currently seeking a detail-oriented and motivated Hotel/Flight Booker - WFH to join our team at GlobeTrek Consulting. As a Hotel/Flight Booker, you will be responsible for assisting clients with booking their hotel accommodations and flights, ensuring a seamless and stress-free travel experience. This position offers the flexibility to work remotely, allowing you to support clients from anywhere while providing exceptional service and expertise.

Responsibilities:

1. Flight Booking: Assist clients in finding and booking flights that meet their travel preferences, budget, and schedule, while also considering factors such as layovers, airline preferences, and seat preferences.
2. Hotel Reservation: Research and book hotel accommodations for clients based on their destination, budget, preferred amenities, and special requests, ensuring availability and confirming reservations.
3. Travel Coordination: Coordinate travel arrangements for clients, including booking airport transfers, rental cars, and other transportation services as needed to ensure a seamless travel experience.
4. Customer Service: Provide excellent customer service by promptly responding to client inquiries, addressing concerns, and offering recommendations and alternatives when necessary to meet their travel needs.
5. Travel Documentation: Assist clients in obtaining necessary travel documents, such as passports, visas, and travel insurance, and provide guidance on requirements and deadlines.
6. Supplier Communication: Liaise with airlines, hotels, and other travel suppliers to confirm bookings, resolve any issues or changes, and ensure that clients' travel arrangements are accurate and up-to-date.
7. Budget Management: Help clients manage their travel budgets by providing transparent pricing information, offering cost-saving options, and ensuring that bookings are made within budgetary constraints.
8. Emergency Assistance: Provide 24/7 support to clients during their travels, including assistance with flight changes, rebooking accommodations, and handling unforeseen emergencies or disruptions.
9. Post-Travel Follow-Up: Follow up with clients after their trip to gather feedback, address any concerns or issues, and ensure their satisfaction with the overall travel experience.

Requirements:

• Previous experience in booking hotels and flights, preferably in the travel or hospitality industry.
• Excellent communication and customer service skills, with a friendly and professional demeanor.
• Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
• Proficiency in using travel booking systems, online research tools, and Microsoft Office applications.
• Attention to detail and accuracy in handling bookings, reservations, and travel documentation.
• Flexibility to work non-traditional hours, including evenings and weekends, to accommodate client needs and time zone differences.
• Passion for travel and a desire to create memorable experiences for clients.
• Ability to work independently and remotely, while also collaborating effectively with team members and clients.

Benefits:

• Competitive pay commensurate with experience.
• Flexible remote work arrangement.
• Opportunities for professional development and advancement within the company.
• Employee discounts on travel packages and services.
• A supportive and collaborative work environment with a passionate team of travel enthusiasts.