Product Operations Associate - Immediate Start

We are eager to add a motivated Product Operations Associate to join our dynamic team at Cledara in Barcelona, Catalonia, Spain.
Growing your career as a hybrid Product Operations Associate is a promising opportunity to develop beneficial skills.
If you are strong in time management, presentation and have the right experience for the job, then apply for the position of Product Operations Associate at Cledara today!

The Company

Cledara helps businesses take control of their software subscriptions by giving them visibility of their software, cutting excess spend, and streamlining admin. We help them focus on the things that matter. 

With 1,000+ customers in 32 countries and 6,000+ software vendors, we’re one of the world’s leading software management platforms.

We’re backed by leading investors, including CommerzVentures, Nauta Capital, Notion Capital, Techstars, and Anthemis, and raised a $20m Series A round at the end of 2022.

A fun fact about Cledara is that we have a tradition of sports partnerships, and this year announced a five-year partnership with Cambridge United FC.

The Role

As one of the first members of the operations team, you will be working directly with the Head of Support & Operations to design and operate the following processes:

• Design and execution of exception handling process for customer invoice matching process.
• Design and execution of merchant classification and enrichment process.
• Customer payment and reconciliation-related processes.
• Execution of customer rewards payout process.
• Design and execution of Cledara's SaaS-tracking feature.
• Coordinate with the Product team to prepare for new feature releases and support their functionalities.
• Think outside the box to find ways to enhance and improve existing processes by leveraging automations and LLMs.
• Develop & execute the processes for Cledara’s payment operations function. 

• Fluent-level of written and spoken English.
• A passion for giving a great experience to customers.
• A demonstrable passion for technology startups and a desire to learn about the SaaS space.
• Be comfortable with data and be competent with spreadsheets, including vlookup, match, index, and pivot tables.
• A can-do, agile attitude necessary to thrive in a start-up environment.
• A self-starter who thrives on autonomy, enjoys a rapid pace, and wants to make a real difference to the company.
• Willingness to learn core technology tools.
• Holds a bachelor's degree or above (desirable).
  

About You:

• You are looking for one of your first work experiences or recently graduated.
• You are strategic and resilient - you find information needed to make things happen.
• You are thoughtful about resource allocation, i.e. how you spend your time, and what you decide to do - and not do. You appreciate having control over your own routine. 
• You have a high level of curiosity and positive energy, and a Solution oriented mindset.

• Access to Private Medical Insurance via Sanitas.

• Food allowance to the value of €100 per month.
• Learning budget of €500 per year, to help you stay on top of your game.
• A great working culture with regular work outings, company offsites and international travel.
• 23 days annual leave plus public holidays.
• Access to a corporate ClassPass account.
• An Apple Macbook to work on.
• Great centrally located workspace with an outside courtyard area, beautiful collaborative working spaces, free tea & coffee, and periodic social events.

Salary range - €23,000 - €26,000

If you think this role at Cledara may be a fit, please get in touch to learn more!

NOTICE TO THIRD-PARTY AGENCIES:

Please note that Cledara does not accept unsolicited resumes or candidate profiles from employment firms, staffing agencies nor recruiters. In the absence of a signed agreement, Cledara will not consider nor agree to the payment of any referral compensation or a recruitment fee. In the event a recruiter or third-party agency submits resumes or candidate profiles without a previously signed active agreement, Cledara explicitly reserves the right to pursue and hire those candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Cledara. Candidates who have applied to Cledara within the past 12 months or are in conversation with Cledara are considered to be active, potential job candidates.

Benefits of working as a Product Operations Associate in Barcelona, Catalonia, Spain:

● Opportunity to Make a Difference
● Advancement opportunities
● Attractive packageCompetitive Pay