Vice President, Operations

About us:

LifeMD is headquartered in NYC and is a leading provider of virtual primary care. LifeMD offers telemedicine, laboratory and pharmacy services, and specialized treatment across more than 200 conditions, including primary care, men’s health, women’s health, allergy & asthma, and dermatology. Leveraging a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, and a US-based patient care center, LifeMD is elevating healthcare by increasing access to top-notch and affordable care. LifeMD is currently in the midst of immense growth and was recently ranked #166 in the 2023 Deloitte Fast 500.

About the role:

The VP, Operations will work closely with LifeMD executive management to support efficient business operations, execute on high-priority initiatives, and develop and refine operational processes. This role will require a candidate who can work effectively cross-functionally to gain consensus and has a proven record of successful execution.

Responsibilities:

• Advise on a variety of long-term, cross-organizational projects ensuring deliverables are provided on schedule and bottlenecks are surfaced and resolved 
• Leverage analytics to deliver and communicate actionable insights around operations, productivity, patient experience, and more
• Collaboratively develop and execute go-to market strategies across technology, finance, marketing, and operations  
• Optimize internal processes, continuously suggesting  improvements and efficiencies
• Serve as a subject-matter expert, handling inquiries, developing action plans, and assisting with preparation and dissemination of communications
• Provide research, analysis, and recommendations to drive operational excellence and scale the business efficiently
• Coordinate with finance on operational KPIs and metrics

Basic Qualification:

• 8+ years experience, including leadership roles in high growth environments
• 3+ years of healthcare experience

Preferred Qualifications:

• Experience in management consulting, operations, business strategy, or corporate advisory
• Excellent written & oral communication skills
• Excellent analytical skills with a demonstrated ability to think critically and adapt well to new processes
• Solution-oriented mindset
• Experience with insurance & compliance

• Competitive Salary
• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited Paid Time Off
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development

The company is an Equal Opportunity Employer.  We E-Verify.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required of the employee, which may change in number or scope to meet the Company’s needs at any time, with or without notice.