Service Desk Associate - Opportunity to Make a Difference

We have partnered with our client in their search for a Service Desk Associate.

This team member will provide high-quality white glove service to ensure that IT systems and equipment issues are resolved in a timely manner to keep our team productive. This associate will work on a variety of user facing technologies, including laptops, iPhones & iPads, enterprise applications, email and endpoint protection. This person will provide both onsite and virtual support to all firm employees of all levels (including executives).

Key Responsibilities & Duties:

• Provide resolution and excellent customer service while troubleshooting technical hardware/software issues.
• Provide quick and effective assistance to end-users with IT issues (in-person, via email or phone).
• Troubleshoot issues with laptops, iPhones, iPads, enterprise applications such as Outlook, Excel, Zoom etc.
• Thoroughly and accurately understand issues and analyze the problem in a systematic fashion.
• Troubleshoot virtual conferencing systems (Such as Zoom) and provide IT assistance in conference rooms.
• Configure and deploy Windows Laptops.
• Setup new accounts for new employees.
• Assist other IT team members with ongoing projects.

Experience & Qualifications:

• Associate degree in Computer Science or equivalent preferred
• 3+ years of related work experience
• Excellent verbal and written communication skills and experience working with C-Level executives is required
• Troubleshooting experience with MS Office apps and Windows workstations is required
• Troubleshooting experience with iPhone and iPad is required
• Basic understanding of networks, IP addresses & Active Directory is highly preferred
• Customer-oriented and patient. Have 'Can-do' attitude.

Title: Service Desk Associate
Location: Miami
Client Industry: Financial Services

About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com