Care network engagement analyst

Full job description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Indiana Housing and Community Development Authority (IHCDA) :

The Indiana Housing and Community Development Authority (IHCDA) is a quasi-agency of the State of Indiana and is committed to serving the entire spectrum of housing, from homelessness to homeownership. Our charge is to provide housing opportunities, promote self-sufficiency, and strengthen communities, in order to build an Indiana with a sustainable quality of life for all Hoosiers in the community of their choice. To learn more about IHCDA visit us at

Role Overview :

The CoC Network Engagement Analyst contributes to fulfilling the IHCDA mission and meeting strategic and annual IHCDA operational and program goals by providing logistical and communications support for the Indiana Balance of State CoC Board, Regional Planning Councils, and Coordinated Entry Leads. This position will contribute to IHCDA and its partners, aiming to reduce the number of people experiencing homelessness by connecting them to permanent housing and by ensuring that homelessness, when experienced, is rare, brief, and non-recurring.

Salary Statement :

The salary for this position traditionally starts at $47,320 but may be commensurate with education or work experience.

A Day in the Life:

Balance of State Continuum of Care (BoS CoC) Strategy

• Develop and maintain a thorough understanding of HUD regulations regarding the roles and responsibilities of the Continuum of Care and Collaborative Applicant.
• Stay abreast of upcoming changes in national policy, and plan to meet any arising challenges or opportunities.
• Track and apply national and state trends, promising practices, and legislation.

Provide logistical planning and coordination for all BOS CoC events

• Work with internal and external partners to plan and implement two network training conferences each year, called Development Days.
• Work with team to plan logistics for trainings and events for subgrantees, HMIS users, RPCs, CE Leads, and other groups, as requested.
• Work closely with internal and external partners to coordinate regional PIT counts around the state, including training, communicating, and event planning for the PIT count day.

Communicate effectively with BOS CoC members and clients

• Draft regular IHCDA communication to the CoC and its various constituencies, including maintaining up-to-date contact lists by stakeholder group.
• Draft the IHCDA staff e-newsletter to provide program and training reminders and raise awareness of state and national opportunities.
• Coordinate with Manager and other IHCDA departments as needed to respond to subgrantee/client questions.
• Manage the email inbox in a timely manner and keep records of phone and email communications with constituents and stakeholders.
• Elevate constituent and stakeholder issues at appropriate times.
• Anticipate conflicts and facilitate resolution amongst stakeholders and constituents.
• Monitor and draft regular updates for the homeless services pages on the IHCDA website.
• Develop stories for IHCDA magazine and other communications pathways.
• Present about the BOS CoC, CE, and IHCDA to partners across the state, as requested.

General

• Provide meeting facilitation and high-quality note-taking services for planning meetings as requested.
• Create and update SOPs for your job duties.
• Attend and participate in departmental meetings.
• Seek out professional development to stay current in the field.
• Respond to requests for information from IHCDA Leadership, State Leadership and Federal Partners.

What You'll Need for Success:

• Bachelor’s degree preferred.

• Experience in event planning, project management; marketing, and/or public relations required; experience working with vulnerable populations preferred.

• Effective communication skills in both written and oral presentation.
• Highly collaborative style, works well with a variety of individuals with diverse backgrounds, education, and economic levels.
• Demonstrates customer service orientation.
• Able to maintain confidentiality of client and agency information.
• Performs responsibilities efficiently and effectively.
• Ability to prioritize, organize, meet deadlines, and adhere to task and project timelines.
• Strong attention to detail and follow-through.
• Proactive in anticipating and alerting others to problems with projects or processes.
• Able to learn quickly and apply new knowledge to existing frameworks.
• Demonstrates a high level of problem-solving ability; thinks logically and analytically.
• Practices continuous improvement in all work activities.
• Excels at juggling multiple requests under time and resource pressures, while remaining flexible to changing assignments and agency priorities.
• Strong presentation skills and the ability to facilitate small and large group presentations by utilizing webinars, power points, or in-person.
• The ability to learn and utilize data analysis tools and computer systems technology.
• Familiarity with expressing data and information in effective and compelling ways.
• Proficient writing and editing skills.
• Business-related computer skills including Microsoft Word, PowerPoint, Excel, Teams, Outlook, and Internet usage (e-mail).

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
• Deferred compensation 457B account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid new parent leave
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at .

The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.