Program Manager - US

Founded in 2014, Shippeo is a French based SaaS company providing supply chain visibility. Shippeo has grown from 70 to 220 employees during the last two years and is continuing to rapidly scale after an additional $40M fundraising round in October 2022.

Shippeo is an exceptionally diverse company with colleagues from 27 different nationalities and speaking 29 languages. With offices throughout Europe, North America and recently Asia, Shippeo provides global coverage to all of our clients.

Job Description

Location: Chicago, IL

Office/Remote Requirement: Hybrid

Role Overview:
Are you ready to steer the ship towards success? As a Program Manager at Shippeo, you'll play a pivotal role in deploying our innovative solutions and nurturing relationships with key clients. Reporting to the Operations Director, you'll spearhead solution delivery, ensuring customer satisfaction, and driving adoption.

Responsibilities:

• Lead Shippeo Implementations

  • Oversee the successful implementation of Shippeo for multiple customers.

  • Serve as the primary point of contact for customers, taking full ownership of project success to ensure timely completion and customer satisfaction.

  • Guide customers through the implementation process, including directing kickoff meetings, and workshops, overseeing technical setup, conducting key user training, managing regular reporting, and guiding change management efforts.

  • Identify and proactively address risks and issues that may impact successful implementation, developing effective risk mitigation plans.

  • Coordinate and guide internal teams involved in the implementation, including Product, Support, and Carriers onboarding, to ensure seamless collaboration and project execution.
    

• Manage System Integrations

  • Lead technical specifications and monitor the delivery of carrier and customer integrations as planned and designed

  • Provide technical support in case of incidents

  • Monitor production integrations with KPIs and dashboards
    

• Manage Customer Accounts

  • Take charge of a portfolio of strategic customers, driving product adoption, ensuring satisfaction, and expanding business horizons.

  • Lead Business Reviews to guide goals, progress, risks, and opportunities.

  • Ensure customers maximize the value of their investment through high adoption rates and proof of value cases. Collaborate with the Sales team to identify expansion opportunities.

  • Develop and maintain lasting relationships with stakeholders, from key operational users to C-suite individuals, establishing yourself as a trusted advisor.

  • Serve as an advocate for customers within the organization, effectively communicating their needs and influencing product enhancements and roadmap decisions.

  • Organize workshops to prioritize the product roadmap based on your understanding of customer's needs, empowering them to maximize the value of our platform

Qualifications

We value diverse skills in our team members. We're looking for professionals with:

• 5+ years of project, consulting, operations, or account management experience in a SaaS company: show us your expertise in leading projects and steering customer accounts to success.

• Exhibit strong problem-solving and analytical skills: dive into complex requirements and emerge with tailored solutions.

• Exceptional workload prioritization skills: Thrive in fast-paced environments and collaborate effectively.

• Full proficiency in English , with Spanish proficiency as a big plus : Fluency in additional languages is a major asset.

• Comfort in diverse cultural settings: Bring your unique perspective to our diverse workplace.

• Outstanding communication and presentation abilities: Connect with both internal teams and clients with ease.

• Tech-savviness and understanding of integration methods: API, EDI, etc.

• Previous consultancy experience and familiarity with the logistics or supply chain industry: A definite plus!

Additional Information

Recruitment Process : 

1. Preliminary call with our Talent Acquisition Manager
2. 1st interview with the Hiring Manager
3. Interview with the VP Operations & SVP International Growth
4. Meet the team

We are looking for talents who share our values:

• Ambition
• Care
• Deliver
• Collaboration

Find out more about our values in  Our Culture Book

If you identify with our values and enjoy working in a fast-paced and international environment, Shippeo is just the place for you!

Diversity Statement

We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates, regardless of their background or abilities, and our commitment to inclusion is reflected in our policies, practices, and workplace culture.

We understand that candidates may have unique needs or questions related to disability inclusion. To facilitate this, you can reach our dedicated Disability Advisor at with any inquiries or requests for accommodations during the application process.