Suicide & Crisis Lifeline Quality Coordinator(Remote) - Join a Leading Company

Job Title: Suicide & Crisis Lifeline Quality Coordinator - Remote

Location: Remote - Must reside in the State of Indiana

Duration: 6+ Months

Job Type: 1099 / Contract W2

Rate: $50/hr. on 1099 and $46.32/hr. on W2

Client: State of Indiana

Shift Timings: 7am-4:40pm M-F

Job Description:

Develop State quality plan for 988 Suicide and Crisis Lifeline Centers, ensuring alignment with Vibrant and SAMHSA requirements

Description of services:

Develop State quality plan for 988 Suicide and Crisis Lifeline Centers, ensuring alignment with Vibrant and SAMHSA requirements

Collaborate with quality teams at each of 5 Indiana call centers to ensure compliance with Indiana's plan

Conduct quality improvement activities including but not limited to: Communication to sites, prepares QI documents, facilitates logistics, compiles findings, develops finding and compliance reports

Regularly monitors accrediting body standards to align with Indiana Code and Rule.

Develop and carry out plan for complaints and incident reporting in alignment with quality team

Collects, manages, and analyzes data pertaining to initiatives to improve quality, identify trends

Participates in development and implementation of provider training, education, and forums in preparation for quality improvement changes and updates.

Facilitates training, implementation, and compliance activities per requirements.

Assist in revising training material as needed.

Monitors provider's quality measures progress, outcomes, and implementation of corrective action plans as needed.

Develops, maintains, and monitors tracking logs and databases to ensure complete and accurate data is entered within the designated timeframes.

Develops and delivers educational and technical assistance initiatives based up on data analysis

Performs other duties as assigned.

Desired qualifications:

Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis

Experience with quality plan development and implementation

Experience with data and technical assistance

Familiarity with

o Indiana Code

o SAMHSA Behavioral Health Crisis Care Best Practices

o Crisis Hotline Accreditations

Demonstrates cultural and linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ+ populations, and rural communities

Ability to work collaboratively with cross functional teams

Clear written and verbal communication skills

Comfort, willingness and ability to learn, adopt, and utilize new technology and software

Excellent project coordination skills, including multitasking and setting priorities on work assignments

Skill Matrix

Skill

Required /Desired

Amount

of Experience

Public Health program implementation experience, preferably in mental health, substance use and/or suicide prevention.

Required

2

Years

Experience managing, analyzing and reporting program data.

Required

2

Years

Public Health Program quality management experience.

Required

2

Years

Experience as a case manager or social worker in a mental health, substance use or suicide prevention program or agency.

Highly desired

2

Years

Project management experience

Highly desired

0

Familiarity with Indiana Code, SAMHSA Behavioral Health Crisis Care Best Practices and Crisis Hotline Accreditations.

Highly desired

0

Recruiter Details:

Recruiter Name: Karthik at gsksolutions dot com

Contact Number: Eight three two - Five four three- Two seven six seven

About GSK Solutions Inc:

GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.

GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.