Digital Production Specialist - Remote - Competitive Pay

Primary Purpose : As part of the Web Operations team, responsible for providing support to HCA's 14 divisions, the Digital Production Specialist supports the maintenance and development of HCA's digital properties, as well as special projects where needed. The Digital Production Specialist balance s web design and technical aptitudes with a people-first, customer service mindset.
GENERAL RESPONSIBILITIES (The essential responsibilities and accountabilities of this position including interactions with other departments and outside vendors, if applicable, in PRIORITY order.)

• Design and development updates, edits, and changes to existing websites
• Design and development of new websites
• Manage and respond to customer support requests
• Execute web content and publishing solutions based upon established guidelines and ensure websites reflect best practice in terms of structure, navigation, design, and content presentation.
• Follow style guide/brand standards and legal requirements in the content publishing process to assure quality and accuracy, including digital accessibility best practices and WCAG 2.0 guidelines.
• Perform user acceptance testing and website auditing tasks.
• Generate task-specific documentation on web processes and CMS.
• Communicate daily with internal and external teams, clients, and vendors regarding project tasks and tickets.
• Provide outstanding client and stakeholder customer service.
• Other duties, responsibilities, and qualifications may be required and/or assigned as necessary .

OTHER/ SPECIAL QUALIFICATIONS (Required licenses, certificates, specific skills, personal traits, e.g., RN, CPA, able to type 90 wpm, detail orientation.)

• College degree or equivalent experience.
• Demonstrated experience with web publishing processes, content management systems and related tools.
• Strong sense of web design and layout, including principles of mobile and responsive design.
• Working knowledge of HTML and CSS.
• Proficiency with Adobe Photoshop and Adobe Acrobat.
• Technically competent with various software programs, such as Microsoft Office and Outlook.
• Familiarity with digital accessibility best practices and WCAG 2.0 guidelines.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills with the ability to effectively interact with all clients and stakeholders throughout organization.
• Successful history of balancing priorities simultaneously, while working under tight time constraints and meeting deadlines.
• Track record of learning and applying new technologies quickly.
• Proven client support experience, customer-orientated and ability to adapt/respond to different types of personalities.
• Experience at working both independently and in a team-oriented, collaborative environment.

PHYSICAL DEMANDS/WORKING CONDITIONS (Specific statements of physical effort required and description of work environment; e.g., prolonged sitting at CRT. required travel % )

• May be needed to work early morning, evening and weekend hours. Position includes overnight travel on an as needed basis.
• Requires normal range of hearing and eyesight to document, develop and communicate necessary information. Requires lifting papers or boxes up to 20 pounds occasionally. Work may be stressful at times.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.