DESCRIPTION
The Amazon Inbound Shipper Support - Global Mile team is growing rapidly and seeking a highly skilled and motivated Account Specialist to improve the shipper experience for vendors and sellers who ship with Amazon Inbound Transportation.
As Amazon continues to drive innovation within transportation and logistics space. We are consistently evaluating our current network shipper defects and drive improvements through shipper coaching and performance management. In this role, the candidate will work directly with shippers to create solutions, and act to improve shipper performance metrics. Communications will be through calls and case work management. We focus on learning, innovating, and are customer-focused, with a direct line of engagement with our vendors. We are looking for candidates with a strong passion for ownership and accountability, to manage shipper performance and best practice adoption and control implementation across a range of stakeholders, teams, partners and services. As regular and ongoing communications with vendors to resolve issues and assist them in remaining in compliance with Amazon standards, the ideal Account Specialist will be able to communicate at a high level. We are building and innovating at a fast pace in Amazon Inbound Transportation, and we need people who are passionate about reinventing the transportation shipper experience.
Key job responsibilities
- Monitor, verify, and present data daily
- Overcome transportation disruptions and other barriers in real time.
- Identify transportation defect root causes.
- Conduct daily calls with shippers and carriers
- Maintaining case work expectations (goals, metrics, standards)
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock
We are open to hiring candidates to work out of one of the following locations:
Atlanta, GA, USA | Tempe, AZ, USA
BASIC QUALIFICATIONS
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
PREFERRED QUALIFICATIONS
- Experience with computers and Microsoft Office products and applications
- Degree in Operations, Logistics or Supply Chain or equivalent Amazon Blue Badge experience
- Expertise in MS Access, Excel, and SQL
- Proficiency in Lean and Six Sigma
- Experience in manufacturing, transportation, customer service, and/or distribution environments
- Data management & data quality control experience with experience pulling and analyzing large sets of data
- Experience using data to drive root cause analysis and process improvement recommendations
- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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