Account Specialist II English and Spanish Required

Job Description

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist’s work is creative, exciting, and different every day. 

As a Specialist II in Customer Service, you will take approximately 80 – 120 inbound calls a day from our everyday merchants with their business needs. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.

Job responsibilities

• Works in a call center environment that requires 100% phone-based customer interaction 
• Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicates with customers in a metrics-driven environment 
• Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment 
• Takes ownership of each customer interaction while treating them with respect and responding with empathy 
• Works both independently and in a team environment 
• Abides by all applicable regulatory and departmental practices and procedures 

Required qualifications, capabilities, and skills

• Reading and speaking in both Spanish and English fluently is required for this role 
• Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face 
• Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment 
• High school diploma or GED required 

Preferred qualifications, capabilities, and skills

• Ability to multitask using a computer and simultaneously provide customer support 
• Comfortable in a fast-paced, consistently changing environment  
• Previous experience working in a Hospitality, Restaurant or Retail industry 
• Have a passion for helping people by solving problems, presenting, and explaining solutions 

Work Schedule: 

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.