Administrative / Office Assistant/Customer Service Executive

Office Assistant
Location:  Lady Lake (IMMEDIATE HIRE)
 
About HUPC
Harmony United Psychiatric Care is part of Harmony United Healthcare, LLC.  We provide comprehensive, full-service outpatient mental health, psychiatric, and psychological testing services in Florida through in-person visits and virtually through our secure online telehealth, telepsychiatry platform.  We are continually growing our staff and client base at our current locations and developing new locations throughout Florida.
Our team of mental health professionals includes psychiatrists, clinical psychologists, board-certified psychiatric nurse practitioners, certified physician assistants, and licensed therapists. We care for adults, adolescents, and children, ages 5 and above.
Our approach is to develop trust and confidence with our clients and treat each patient/client with compassion and respect.  We strive to provide the best treatment possible through individualized care for patient/client’s specific needs.
Qualifications

• Bachelor’s Degree preferred, Associates Degree required
• Two years of experience in the health care setting in an outpatient clinic is preferred

• Take inbound calls from psychiatric patients and clients.
• Assist patients and clients with scheduling or rescheduling appointments and other requests.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Effectively communicate with all patients, clients, providers, and staff.
• Acknowledge and resolve, or effectively escalate, as appropriate, all patient or client complaints.
• Follow all company policies and procedures.

• Competitive hourly rate
• Monthly Productivity Bonus

• Health, vision, and dental insurance

• 401(k) Retirement Plan eligible after one year of employment
• Paid Time Off
• Paid major holidays after completing 1 year of employment with HUPC.

• 40 hrs. per week.  Office hours are:  Monday through Thursday (4 days x 10 hours).

• Latest in digital technology
• Strong focus on work-life balance
• Excellent training support

Contact: HR Department
Phone:
Email:
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