Assistant Hospitality Manager

Job Description:

WHO ARE YOU:
You are a seasoned wine industry professional who is hungry and motivated by wine sales, club sign-ups and successful guest experiences. You execute service through the lens of Fanatical Hospitality to reach the goals of the Tasting Room. WHO WE ARE:
Located in the world-renowned Dundee Hills of the Willamette Valley, we are in perpetual growth mode, selling multiple brands at multiple price points under the Stoller Wine Group umbrella. Our portfolio includes Stoller Family Estate, Chehalem, History, Chemistry, and Canned Oregon. Our estate vineyards are LIVE Certified (Low Input Viticulture and Enology), Salmon Safe, and B Corp certified. Additionally, Stoller Family Estate was the first LEED® Gold certified winery in the world. Our successful growth stems from a highly selective employment process that effectively matches individual and organizational values, coupled with an entrepreneurial environment that promotes creativity, constant improvement, and excellence in every aspect of our corporate lives. ASSISTANT MANAGER | SUMMARY & ESSENTIAL DUTIES
Imagine a company where your sales skills command top dollar in an exciting and dynamic environment. Stoller Family Estate is looking for a wine associate to join our hospitality team. As a member of our diverse and self-motivated team, you will impact our shared goal: to create memorable wine experiences for visitors, wine club members, trade, and VIP guests. We are currently looking for experienced candidates to work full-time hours (40 hours/week). We want applicants with diverse life experiences, strong interpersonal skills, and a passion for hospitality. Located in the world-renowned Dundee Hills of the Willamette Valley, we are in perpetual growth mode, selling multiple brands at multiple price points under the Stoller Wine Group umbrella. Our portfolio includes Stoller Family Estate, Chehalem, History, Chemistry, and Canned Oregon. Our estate vineyards are LIVE Certified (Low Input Viticulture and Enology), Salmon Safe, and B Corp certified. Additionally, Stoller Family Estate was the first LEED® Gold certified winery in the world. Our successful growth stems from a highly selective employment process that effectively matches individual and organizational values, coupled with an entrepreneurial environment that promotes creativity, constant improvement, and excellence in every aspect of our corporate lives. JOB RESPONSIBILITIES:
Tasting Room Assistant Manager provides detailed and personable insights about Stoller Family Estate—including our history, grape-growing and winemaking philosophies, and wines—through personalized tasting experiences and special events. We strive to provide a service-forward experience for every guest based on their individual needs.
We accomplish this together by:
-Leads the daily operations of the Tasting Room to achieve revenue goals, club member growth and ensure the highest.
-Manages daily business operations including but not limited to inventory management of wine, tasting room supplies, beverages and kitchen supplies, shipping, and reporting. -Adjusting service based on social cues and known guest’s preferences before the visit
-Oversees Tasting Room staff development, supervision, and contributes to performance evaluations.
-Hosts individual monthly check-ins with each Tasting Room staff to discuss performance and KPI’s
-Pivots when priorities shift in a quick changing environment and multitasks when needed.
-Respectfully takes direction from managers.
-Maintains punctual, regular, and predictable attendance.
-Provides outreach with other wineries and represent the winery at industry events.
-Develops monthly sales programs to drive traffic and sales.
-Works independently and oversees a team.
- Providing friendly and attentive service
- Anticipating and responding to guest’s dining needs
- Participating in ongoing educational training
- Learning and understanding our CRM, including entering food and beverage orders, updating customer information, and processing payments
- Preparing and maintaining the tasting spaces and restrooms for clean and efficient service
- Serving at a wide variety of catered functions and events
- Opening and closing tasting spaces as needed
- Assisting in other duties as assigned by management WHAT WE ARE LOOKING FOR IN YOU:
- Passion for hospitality
- Thrive in a fast-paced, restaurant-style environment
- Ability to communicate detailed information fluidly, take direction, and multi-task
- Interest in wine and the industry
- Desire to join a growing company
- Enjoys a team environment
- Self-motivated and organized
- Strong work ethic COMPENSATION
- Competitive base pay DOE, club referral bonus, generous sales incentives
- Outstanding discounts for wine, merchandise, and more
- Learning and growth opportunities REQUIREMENTS
- Minimum 1 year customer service or sales experience in a fast-paced environment
- Age 21+
- A valid, current Oregon Food Handler’s Card
- A valid, current OLCC Servers License
- A valid, current Driver’s License and reliable transportation
- Open availability, including nights and weekends
- Ability to stand and walk for 8 hours and lift 40 lbs. throughout shift We invite you to contact us immediately. Please email your cover letter and resume to .

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