- Gather, analyze, and document business needs through workshops, interviews, and structured analysis.
- Translate needs into clear deliverables: user stories, acceptance criteria, functional specs, use cases, and requirements traceability.
- Model and optimize end‑to‑end processes (BPMN, capability maps, TOM).
- Contribute to customer‑focused change: customer journeys, omnichannel concepts, and service/design‑thinking workshops.
- Set up and run PMO structures: governance, reporting, risks, dependencies, resource/portfolio overviews, and executive‑ready updates.
- Prepare and facilitate project routines (SteerCo, working groups), including minutes and decision logs.
- Coordinate delivery across business, IT, and vendor teams in classic/agile/hybrid environments.
- Support test management, UAT/acceptance activities, and go‑live coordination.