Call Center Agent - WFH

Be part of a passionate team and create opportunities!

CALL CENTER AGENT (OUTBOUND)

Job Description:

• Outbound calls for surveys, lead generation, event invitation and/or sales


• Inbound calls to resolve customer queries or close lead/sales


• Data entry to update customer relationship management (CRM) software


• Respond to emails


• Create reports using Microsoft Office and Google Drive


• Meet service level agreements set forth


• Perform other duties as assigned

Qualifications:

• Excellent English communication skills


• Typing Speed: at least 40WPM


• Ability to work under pressure


• Ability to multitask, prioritize and manage time efficiently


• Customer orientation and ability to adapt and respond to different types of personalities


• Intelligent


• No BPO experience required; fresh graduates are welcome to apply

MUST HAVE the following equipment:

• Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM)


• Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature


• Internet connection: Wired connection; minimum of 10 Mbps


• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord
  

So, why join us?

• Permanent work-from-home


• Full Time and Long Term Employment


• Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
  


• Salary will be based on: Skills, Attitude, Performance, Attendance


• Opportunity for regularization and promotion


• US and Canadian clients


• Shift: Graveyard Monday to Friday 


• Training: 5 to 8 days

Option to choose between Probationary and Freelance Set up

• Probationary: 13,500 - 14,500 (Package)


• Freelance: Up to 17,600

WE LOOK FORWARD TO MEETING YOU!