Customer Advocacy Sepcialist

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Volt is immediately hiring for Customer Advocacy Specialist in Atlanta, Georgia
Job Overview:
Overview We are seeking a dedicated and detail-oriented individual to join our team as a Part-Time Customer Advocacy Specialist (B2B). This role will primarily involve providing support to project managers, account owners, and marketing teams in a business-to-business (B2B) context by advocating for the needs and concerns of our clients' customers. The ideal candidate will have excellent communication skills, strong organizational abilities, and a passion for delivering exceptional customer experience As a Customer Advocacy Specialist, you will:

• Customer Support: Serve as a secondary point of contact for customer inquiries, feedback, and concerns within a B2B environment. Assist in addressing customer inquiries promptly and professionally via email, phone, or chat platforms.
• Project Management Support: Utilize project management tools and platforms such as monday.com and similar software to assist project managers in coordinating and executing various initiatives related to customer advocacy within B2B accounts. This may include organizing customer feedback sessions, tracking project timelines, and ensuring timely completion of deliverables.
• Account Owner Support: Collaborate with account owners to gather insights into customer needs and preferences specific to B2B relationships. Help identify opportunities for improving customer satisfaction and loyalty within the B2B context.
• Marketing Collaboration: Work closely with marketing teams to develop customer-centric messaging and content tailored for B2B clients. Provide input on marketing campaigns and initiatives to ensure alignment with customer advocacy goals within the B2B sector.
• Issue Resolution: Proactively address customer concerns within B2B accounts and escalate unresolved issues to the appropriate teams. Follow up with clients' customers to ensure satisfactory resolution and maintain positive relationships within the B2B framework.
• Documentation and Reporting: Maintain accurate records of customer interactions, feedback, and resolutions within B2B accounts using project management tools and platforms. Generate reports on key performance metrics and trends to support data-driven decision-making within the B2B context.

This is a PART-TIME opportunity.
Schedule: 20 up to 32 hours per week

• Remote Role

The ideal candidate will have:

• Bachelor’s degree in business administration, marketing, communications, or related field.
• Previous experience in customer service, account management, or project coordination preferred, particularly within a B2B setting. • Experience with project management tools and platforms such as monday.com or similar software.

• Excellent communication skills, both written and verbal, with an understanding of B2B marketing, sales and communications dynamics
• Strong interpersonal skills with the ability to build rapport and trust with clients' customers and internal stakeholders.
• Proficiency in Microsoft Office Suite
• Ability to work independently and collaboratively in a fast-paced environment.

Pay Range: $60-70 (to be determined by manager after interview)*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please or call . Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Volt is acting as an Employment Agency in relation to this vacancy.