Customer education manager / audio

Full job description

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Role
At Adobe Podcast, we're building an AI-first web platform to let everyone create professional-level audio and video content without needing to be an authority. We’re a small, cross-functional team that combines the agility and innovation of a startup with the support and resources of an established leader in the world of creativity. With a focus on lean processes and minimal overhead, we're able to move quickly, bringing new features and improvements to our users at a rapid pace. We're currently seeking a Customer Education & Success Manager passionate about driving the future of audio for Adobe. In this role, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions for AI audio, build awareness of our AI audio offering, and reveal new growth opportunities for our customers and related teams. In addition, you will work with our customers to build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment. This position offers a unique opportunity to join our New York-based collaborative team and work closely with an expert product leader who has started multiple successful companies and products. If you're interested in joining a team where impact is valued over process, Adobe Podcast is the right place for you. Responsibilities
Take charge of customer support, supervising the triage, partner concern, and resolution of product issues. Design a scalable support system that accommodates millions of users. Enhance product and design by working closely with design and engineering.
Serve as a leader in evangelizing our products, educating internal Sales teams, and growing marketing efforts to elevate awareness of Adobe's Podcast and Audio Services.
Craft and distribute written materials, build engaging video and audio resources, and launch email campaigns to expedite customers' learning curve and drive them towards those enlightening "aha" moments.
Strengthen the community by empowering Adobe fans and evangelists, handling affiliate/influencer programs, and driving educational outreach to foster a knowledgeable and dedicated user base.
Collaborate with strategic partners on co-marketing ventures, refine channel and reseller programs, and cultivate educational partnerships that contribute to our shared vision for the future of audio at Adobe.
Manage pivotal B2B and B2C relationships, highlight lighthouse accounts, and nurture significant partnerships that propel the reach and impact of AI Audio at Adobe. Requirements
Bachelor’s Degree and/or relevant work experience
8+ years of Customer Success experience in Software as a Service, Digital Marketing
Passion for driving customer success and measurable outcomes
Track record of working across internal teams to get things done
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership
Strong consulting skills and proven results working as a trusted advisor to drive business value for clients.
Ability to prioritize, multi-task, and perform effectively under pressure
Exceptional organizational, presentation, and communication skills, both verbal and written
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $94,900 -- $186,500 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call . Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.