Customer Experience Services

Job Title: Customer Experience Services Sr. Consultant TS/SCI
Level: Mid-Level
Travel Required: None
Visa Support: Not supported
Location: Fairfax, VA, United States of America
Salary: $110,200.00 to $148,800.00 USD
Bonus: 5% Bonus Opportunity
Relocation Package: None

Must-Haves:

1. Top Secret Clearance with full scope polygraph.
2. Located within a commutable distance from Fairfax, VA (no hybrid work schedule available).
3. Minimum of 5 years of professional experience in the related field.
4. Experience with client CM implementation and service-related work.
5. Strong technical knowledge and experience with the client's product portfolio.

Job Description:

Key Responsibilities:

• Develop testing strategies and plans with clients and partners.
• Implement and test architecture designs for global deployments.
• Provide technical guidance and support for the customer's voice network operations.
• Manage and maintain voice call flow traffic and telecommunication platforms.
• Oversee the migration of call flows and manage administrative tasks.
• Produce and maintain documentation for communication management.

Preferred Qualifications:

• Bachelor's degree in Medical Technology, Clinical Laboratory Science, or an applied Science.
• Certification by American Society of Clinical Pathologists (ASCP) in Microbiology.
• Minimum of 5 years of experience in a Microbiology Lab.
• Minimum of 3 years of supervisory experience in a clinical lab.

Interview Steps:

1. 1st interview with Hiring Manager - 30-60 mins phone call or virtual meeting.
2. 2nd Technical/Panel interview with the hiring team - virtual meeting.
3. Additional interviews may be required.
4. HR round.