Customer Service- Fundraising Representative

Are you passionate about making a difference in the world? Do you have exceptional customer service skills and enjoy building relationships with people? If so, we're looking for dedicated individuals like you to join our team as Customer Service Fundraising Representatives!

We work tirelessly to make a positive impact in our community and beyond, and we rely on the generosity and support of donors to achieve our goals.

As a Customer Service Fundraising Representative, you will play a vital role in supporting our fundraising efforts by providing exceptional customer service to donors and supporters. You'll be responsible for building relationships, answering inquiries, and processing donations to help us further our mission.

Responsibilities:

• Engage with donors and supporters via phone, email, and mail to provide excellent customer service and support.
• Build and maintain positive relationships with donors, expressing gratitude for their support and updating them on our organization's work.
• Answer inquiries and address concerns from donors regarding their donations, our programs, and our mission.
• Process donations accurately and efficiently, ensuring that donor information is recorded correctly in our database.
• Assist with fundraising campaigns and initiatives, including donor outreach and solicitation efforts.
• Collaborate with other departments, including development and marketing, to ensure a cohesive and effective fundraising strategy.
• Maintain confidentiality and adhere to ethical fundraising practices at all times.
• Provide administrative support as needed, including data entry, filing, and report generation.

Qualifications:

• High school diploma or equivalent required; college degree preferred.
• Previous customer service experience, preferably in a nonprofit or fundraising environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and engage with donors effectively.
• Strong organizational and multitasking abilities, with attention to detail.
• Empathy and compassion for others, with a genuine desire to make a positive impact.
• Ability to work independently and as part of a team in a fast-paced environment.

Why Join Us:

• Make a meaningful difference in the lives of others and contribute to a worthy cause.
• Collaborative and supportive work environment with a dedicated team of professionals.
• Opportunity for career growth and advancement within the organization.
• Competitive salary and benefits package.
• Training and development opportunities to enhance your skills and knowledge.