Customer Service Manager - Remote Work

Job Description:

Graybar Electric, a leading distributor of electrical, communications, and data networking products, is seeking a Customer Service Manager to join our team on a full-time remote basis in San Jose, California. This position is ideal for a candidate with 7 years of experience at the mid-to-senior level who possesses strong communication and leadership skills.

Responsibilities: - Manage a team of customer service representatives to ensure exceptional service delivery and customer satisfaction - Develop and implement customer service policies and procedures to enhance the overall customer experience - Monitor and analyze customer feedback to identify trends and implement improvements - Coordinate with other departments to resolve customer issues promptly and effectively - Conduct regular performance reviews and provide feedback and coaching to team members - Keep abreast of industry trends and best practices in customer service management

Requirements: - 7 years of experience in customer service management - Proven track record of leading teams to achieve high levels of customer satisfaction - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Reliable and passionate about delivering exceptional customer service - Excellent research and analysis skills

Personality Traits: - Reliable - Passionate

Soft Skills: - Research - Analysis

Benefits: - Remote work flexibility - Free accommodation - Paid sick leave

Working Environment: At Graybar Electric, we encourage a culture of ongoing learning and development for personal and professional growth. Our team members have access to resources and opportunities to enhance their skills and advance their careers.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Graybar Electric is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or any other protected status under applicable laws. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.