Customer Service (Remote)

Remote Customer Service and Cashier
Brookline, Massachusetts Job#12691060We are looking for a motivated and empathetic Customer Service Representative to provide outstanding support to our customers. This position offers a flexible working hours, allowing you to join our team from anywhere with a stable internet connection. As a Customer Service Representative, you will be the frontline of communication between our company and our customers, ensuring their inquiries are addressed promptly and their concerns are resolved effectively. Key Responsibilities:

• Respond to customer inquiries via email or chat in a timely and professional manner.
• Provide accurate information about our products/services, pricing, and policies.
• Assist customers with order placement, tracking, and returns.
• Troubleshoot and resolve customer issues with patience and empathy.
• Escalate complex issues to the appropriate department for further investigation and resolution.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities for improvement in our products/services based on customer feedback.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Stay updated on product/service features and updates to provide accurate information to customers.
• Meet or exceed established performance metrics for customer satisfaction, response time, and resolution time.

Qualifications:

• Previous experience in customer service or a related field preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Empathetic and patient demeanor when dealing with customer inquiries and complaints.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using customer service software and CRM systems.
• High school diploma or equivalent; additional education or certification in customer service is a plus.

Benefits:

• Competitive salary commensurate with experience.
• Flexible work arrangement.
• Opportunities for career growth and advancement.
• Comprehensive benefits package including health insurance and retirement plans.
• Ongoing training and professional development opportunities.
• A supportive and inclusive work environment that values teamwork and collaboration.

Join our team and be part of a company that is dedicated to exceeding customer expectations and making a positive impact in the healthcare industry.