Customer Service Specialist

Position: Open until filled

Salary: $22.00 per hour; no benefits 

Job Schedule: Temporary Full-Time  

Location: 55 Trinity Ave. SW, Atlanta, GA, 30303

Major Duties and Responsibilities  These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

• Site Visits: Assess reported encampments and/or homelessness within Fulton County and serve as the liaison between the unsheltered and service providers.
• Maintain detailed records of constituent interactions, issues raised, and resolutions achieved. Generate reports as requested. This responsibility involves using constituent relationship management (CRM) software.
• Attend weekly encampment group meetings on behalf of the department to provide updates on site visits and outreach.
  • Act as a point of contact for constituents, receiving and addressing their inquiries, concerns, and requests in a timely manner. This often involves answering phone calls, emails, written correspondence, and coordinating with other departments. 
• Must be able to manage information, prioritize and schedule tasks, and manage deadlines. 
• Communicate effectively both orally and in writing. 
• Ability to adapt to an ever-changing, fast-paced organization. 
• Able to work flexible hours including some evenings and weekends.
• Perform additional duties as assigned, including but not limited to assisting other areas with similar duties during staff absences.