Customer Support Representative I

Volt is immediately hiring Customer Support Representative I in Urbandale, Iowa As a Customer Support Representative I, you will:
Major Duties may include:

• Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
• Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
• Distributes additional product/service/policy information to customers dealers and personnel.
• Develops common solutions to problems with team members to maintain required service levels.
• Maintains the accuracy and availability of customer related information on-line.
• Assists in the promotion of products/services/programs through special program offerings special mailings and pro-active user contact.
• Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.

Position Requirements:

• Call Centre experience.
• 6+ months experience with customer service / support experience.
• Efficient researching / troubleshooting skills
• High comfort level and experience with consumer software applications.
• Skills in interpersonal communications, negotiation, and conflict resolution.
• Excellent written communication skills
• Proficiency with Microsoft Office products

This is a Full Time, Contract opportunity. Shift: 1st Shift
Duration: 24 Months
Location: Urbandale, Iowa
Pay Rate: $16 - $18 per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please or call . Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Volt is acting as an Employment Agency in relation to this vacancy.