Endpoint Service Desk Engineering Lead (DW26061340PL)

​Clearance Requirement

• Active Top Secret (TS) security clearance

​

This is not a Tier 1 help desk role. The position is focused on engineering, automation, and enterprise endpoint management, including imaging, patching, configuration control, and remediation across Windows and macOS environments.

Education: Expertise matters. There is no degree requirement.

Requirements

• Minimum 8 years of IT, endpoint, or cybersecurity experience


• Minimum 6 years performing engineering functions

Responsibilities

• Lead enterprise endpoint engineering across:




• Windows and macOS device environments




• Own full device lifecycle:




• Imaging, provisioning, patching, configuration, remediation




• Implement and maintain endpoint tool stack, including:




• Intune, Autopilot, JAMF, Ivanti, KACE




• Develop and execute:




• Automated deployment and configuration controls


• Patch validation and rollback procedures




• Support secure baseline enforcement and compliance tracking


• Maintain engineering documentation, including:




• Runbooks


• SOPs


• remediation workflows




• Support escalation and resolution of complex engineering issues


• Collaborate with DevSecOps, cybersecurity, and program management teams

Successful Applicants

Within your resume and in interview, strongly demonstrate that you are capable of leading engineering, automation, and enterprise endpoint management, including imaging, patching, configuration control, and remediation across Windows and macOS environments.

Background Investigation Requirements

• Must be a U.S. Citizen.


• Must be eligible to obtain and maintain a Public Trust clearance.


• Must successfully complete the required background investigation and security training.