Fitness Club Manager

We are a new and innovative health club  seeking an experienced, passionate,  and experienced Manager who can help build a dynamic culture for our employees and an energizing environment for our members. This is a great opportunity for a manager with a spirit to drive strategic and operational performance at our location while having fun! While fitness experience is expected, we will welcome a management background in retail, hospitality or the restaurant industry. The successful candidate will be a positive-minded, motivated and results-driven professional with the ability to influence a diverse group of people. He/she will be an excellent communicator and will have the exciting opportunity to grow their career with us while shaping our vision for the future. 

Responsibilities: 

• Manage club operations during weekend hours
• Greet all members and guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Answer phones in courteous, helpful, professional manner
• Function as an initial source of information regarding all services available within our club 
• Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences 
• Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies 
• Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments 
• Serve as point of contact for new member acquisition and member retention interactions 
• Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources 
• Attend staff meetings and other meetings as required
• Function as a brand ambassador inside and outside of the gym
• Maintain an atmosphere which makes members feel welcome
• Maintain a professional disposition at all times
• Support the service desks and gym floor
• Communicate special events to members and guests
• Assist in all projects as delegated by club management
• Offer services direct to clients, partnering with all functional teams to deliver memorable experiences 
• Resolve member concerns and escalate as needed. 
• Regular, consistent cleaning and sanitizing of communal spaces and assigned areas

Qualifications:

• Willing to become CPR/AED Certified (Training provided) 
• Basic computer proficiency
• Ability to multi-task and maintain a controlled and professional demeanor.
• Able to work varied shifts, including days and evenings
• Passion to serve others 
• Effective communication skills
• Must be able to stand, walk, sit, reach, and bend for the duration of a shift
• Must enjoy working in a team environment